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The WORST weekend in a LONG time

Lia

What better way to start off an opinion blog than with a horrible travel experience turned great, turned kind-of “meh.”

It is because of this weekend that I am actually sitting here writing this rather than working on my database homework.  Like I have said before, “If procrastinating were a superpower I would sew myself a cape…. eventually… one day… maybe”

So… here goes:

I had to fly to Dallas, Texas on a business trip last Tuesday.  All things went relatively well on the flight over.  Because of the nature of my work, I can travel light but I cannot check my bags. So I had a TSA regulation sized suitcase I purchased at JC Penney and a Laptop Backpack I bought on Amazon.  I would go into more detail here, but it isn’t relevant at this juncture.

I checked in to a relatively small hotel in Frisco, Texas called “Wingate by Windham”  I will probably review this in another post.  If I don’t get to it, or if you wind up here looking for that review and it isn’t linked to the words “another post” feel free to message me and ask.

At any rate, all was going well during my business trip.  The weather was beautiful in Frisco, there were lots of restaurant choices and it was an overall positive experience.  Until Friday morning at approximately 3 or 4 am when I received a text from Delta airlines.

I am already a relatively light sleeper, and my FITBIT tells me I am restless all night, so as soon as the text came in, I was wide awake.

YOUR FLIGHT HAS BEEN CANCELLED. 

Seriously? I have a CRITICAL meeting in 5 hours, but after this message I had to figure out how in the heck I was getting home.  I was on a pre-paid business trip.  My hotel, my travel, etc. All prepaid.

Luckily after refreshing the wonky Delta app, I was able to book another flight.  Or so I thought.

Rather than flying out in the evening and arriving home near to midnight or a bit later, I was now on a 1pm flight and would arrive home a tad bit sooner.

I handled my business meeting, and managed to make it to the airport with plenty of time to spare.  TSA checkpoint was a breeze and everyone was rather friendly at Dallas-Fort Worth Airport.

Once I arrived at my gate and sat down I realized something was wrong.  There were about 200 more people than what would normally fit on the sort of plane I was scheduled to fly out on and everyone seemed anxious, frustrated and confused.

I checked in and observed from the corner as I heard passenger after passenger tell the Delta agent that they had been there for hours, days even.. and kept getting bumped off of their flights.  One after another they were added to “standby status.”

I had my seat so I knew I was good.  I kept obsessively refreshing my boarding pass app just to be sure.

and then it happened.  The scheduled time for boarding came and went.  Delta had a plane, but had no crew.  Due to bad weather a few days prior in Atlanta, apparently the entire Delta infrastructure was pretty much brought to a screeching halt.

Crews that were in one location could not fly due to hours restrictions.  Other crews were trapped in locations without planes. Etc.  A co-worker in Jersey was stuck for the same reason.  THIS happened.

And then I received another message.

YOUR FLIGHT HAS BEEN CANCELLED. 

The line for the agent was about 300 people deep at this time and there was no way I would be talking to anyone for hours.  I sat down exasperated.

Long story short(er) – I ended up stuck in DFW Airport overnight until UNITED was able to get me home.  All in all, I was probably at DFW dragging my bags around for about 30 hours.  It was pure hell.  I am no spring chicken and even with wheels, the bags get heavy after a while and you are reminded REPEATEDLY not to leave them alone.

Late in the evening, I found a place to park my rear that would be less comfortable than a hotel room but more comfortable than your average Airport chair and I posted this:

Would you have guessed that in about 45 minutes, this happened??

Yes, this most AMAZING gentleman from Dallas-Fort Worth Airport READ my TWEET and FOUND me in their 29.8 square mile bohemoth Airport.  (Second largest only to Denver) and brought me a cold bottle of water, a ladies travel kit and the best part?  Some lifesavers mints! Apripos, considering he was quite the life saver!  I sprung up from the couch and hugged him immediately.  I had a smile on my face for some time after he did that.  It really is the little things that can change an entire bad situation and can shine a bright beacon of light.  I am extremely impressed and would have loved to have been able to buy him a drink or something sometime. It made a huge difference in my experience.

While my old broken bones do not fancy couch surfing and sleep-overs at bustling airports, Whoever this gentleman is, he deserves a medal!  I do not know if it was his idea alone, or if that is the type of atmosphere DFW likes to create for its travelers, but either way,  Kudos to you sir, and kudos to the DFW Airport culture that made so many people there treat me with kindness, empathy and respect as I was stuck in a most inconvenient situation.

To the man who worked at the InMotion  store in the Delta section of DFW,  You were working hard very late into the night and arrived bright and early the next morning with a smile on your face. You were so kind to me and played some fantastic music making my situation a bit more tolerable. If you find this, send me a message. You deserve a raise for the attention you gave to your customers and your upbeat personality and charm.  Keep it up.

There is a lot more to this trip but I will close this post for now.  I will say though, if I am ever planning another trip that allows me to choose my layover; if DFW is on the list, I know where I am going.  Even if only for a few hours.

THAT was truly customer CARE.

Stay Tuned for my non-expert opinion on Delta, Wingate Hotel, A few random places to eat, United Airlines and whatever else I come up with.

Published by Lia

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